Categories

13
Billing
 29
FAQ
 2
Getting Started
 38
Information and Guides
 16
Technical issues & Errors

  Categories

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Create Ticket

Articles

APPBOX: An App I uninstalled has disappeared from the dash why ? One or more of these reasons can apply to why this application was removed. The... APPBOX: Can I manually install additional apps that aren't offered by you? No.  For stability and security reasons we only allow installing apps we provide via the App... APPBOX: Can I request you add an app to the app's list? Yes you can make a request via support ticket.Once a request is made if the app is stable and can... APPBOX: How many users are on a server? It depends on the plan you order. It can range from 1-14.  We make sure to never overload the... APPBOX: Which apps can I install on my AppBox? App list is on main site here https://seedboxsolutions.com/apps.html Are public trackers allowed? No. We only allow private trackers.  (Trackers that require login to access torrent files)We no... Are the Appboxes-Dedi / Dedicated servers managed? Yes, all our 2021 servers and onwards are managed by us by default. This means that all the... Do you monitor/scan servers for illegal content? No we do not. For customer privacy we do not actively monitor servers or content. Do you offer a refund policy? You can request a refund within first 7 days after activation, only one refund can be issued... Do you offer an affilate program? Yes we do! We offer a 10% of referred clients first payment. All you need to do is place a link... Do you offer any kind of redundancy (backups)? No.  Unfortunately that isn't possible for a seedbox company.  That would essentially mean we... How can I pay? What payment types do you accept? At time of writing we accept Cards, Paypal and Crypto currency (Bitcoin etc). How long does it take to receive a response from your staff? Usually we answer most support inquires within 1 minute to 24 hours. We work hard to ensure... How long does order delivery take? Delivery times depend on availability at time of order but typical estimates are..... Shared... How to buy Crypto currency? (Bitcoin etc) Coinbase.com - Easy way for newcomers to get cryptocurrency with PayPal, Credit/Debit Card,... I can't access or view other sections of Knowledgebase? You need to be logged in to client area to view customer articles. Guests only have access to... Is your traffic unlimited / unmetered? Yes we offer true unlimited / unmetered traffic. If you wish to upload 1TB or even 100TB there... My storage is full/rtorrent crashed, how do I delete some data? My storage is full/rtorrent crashed, how do I delete some data? If you fill up your storage or... OS I want is not in the list, Can you still install it on my Dedicated server? If the OS you require is not in the list when ordering please contact support. At times we can... Transferring from other providers? (Moving your data) Yes, We'll do it for you! If you're transferring from another provider, we'll be happy to do our... What are the Terms of Service? Our Terms Of Service can be read here and are agreed to before placing any orders. What happens to my data in case of a hardware failure? As per our TOS we do not keep any backups of data from seedboxes. If the hardware of a server... What is a "beta" product? A beta product is an early chance to test our product before product details are finalised. This... What is bittorrent/torrent files? BitTorrent IntroBitTorrent is a P2P system that makes transfering large files (or groups of... What speed can I reach on shared seedboxes? It's hard to say. We don't create limits, the speed is allotted dynamically. It depends on the... What will happen if there is a hardware failure? You will be contacted by email and informed that your server has suffered a failure. We will then... Where are your servers located? At time of writing our servers are located in Europe and Northern America. Which location/datacenter should I choose? The only difference in the server's location are the transfer speeds that you will receive when... Will I get compensation in case of a hardware failure? Yes, depending on what actually happened. There are two scenario's: Your data is NOT lost: we...
« Back

  Support

  My Support Tickets   Announcements   Knowledgebase   Downloads   Network Status   Create Ticket